Skip to content

Terms and conditions

These terms apply to every course of Endo en Zo Academy B.V. from [date of publication]. They replace the terms of 8 July 2025 and the separate refund policy.

1. Definitions

  • Academy: Endo en Zo Academy B.V., Comeniusstraat 495, 1065 BX Amsterdam, Chamber of Commerce number 94276242.
  • Participant: the person who takes part in a course.
  • Client: the person or organisation that enrols and pays. Usually the participant, sometimes an employer.
  • Consumer: a client acting outside their trade or profession.
  • Course: a course, workshop or training of the Academy, including its online part.
  • Agreement: the agreement between the Academy and the client about a course.

2. Scope

These terms apply to every offer, enrolment and agreement of the Academy. A deviation applies only if the Academy agrees to it in writing.

3. Enrolment and agreement

  1. You enrol through the website, by email or in another way the Academy offers.
  2. The agreement starts when the Academy confirms the enrolment in writing. The confirmation includes these terms and the complaints procedure.
  3. These terms are available in English and Dutch. If the two versions differ, the English text prevails.

4. Cooling-off period for consumers

  1. A consumer may cancel the agreement within 14 days of the enrolment confirmation without giving a reason. This also applies when an employer pays the fee.
  2. We refund everything paid within 14 days of the cancellation.
  3. If the course starts within those 14 days at your explicit request and you then cancel, you pay for the part already delivered.
  4. There is no cooling-off period when an organisation enrols as the client.

5. Fee and what it includes

  1. The fee is stated on the course page and in the enrolment confirmation. It is exempt from VAT, as the Academy is registered in the CRKBO register.
  2. The fee includes the online theory and reading, the instruments and teeth for the hands-on sessions, refreshments and the certificate.
  3. Costs not included, such as travel and accommodation, are stated in the course information.

6. Payment

  1. The Academy invoices after the enrolment confirmation. You pay by bank transfer or online payment.
  2. You pay the fee in full within 14 days of the invoice date, and no later than 14 days before the course starts.
  3. You may also pay in two instalments: 50% within 14 days of the invoice date and 50% no later than four weeks before the course starts.
  4. If a payment is late, we send a reminder giving you 14 days to pay. If it is still unpaid after that, the Academy may refuse access to the course or to the rest of it. The full fee remains due, also if the participant has attended part of the course or stops.
  5. After that reminder, the Academy may charge statutory interest and collection costs.

7. Duration of the agreement

The agreement runs from the enrolment confirmation until the last module of the course ends, on the dates in the confirmation. Access to the online material continues until 12 months after the course.

8. Cancellation by the client

  1. Cancel by email to academy@endoenzo.nl. After the cooling-off period:
    • more than 30 days before the start: full refund minus a €35 administration fee;
    • 14 to 30 days before the start: 50% refund;
    • less than 14 days before the start: no refund.
  2. You may send someone in your place at no extra cost if you tell us in writing before the course starts.
  3. Missed sessions are not refunded. Where possible, you can catch up in a later cohort.

9. Cancellation or changes by the Academy

  1. The Academy may cancel or move a course if fewer than four participants have enrolled four weeks before the start, if a teacher falls ill, or in case of force majeure.
  2. We tell you as soon as possible. You choose between a place on the new dates and a full refund.
  3. The Academy does not reimburse other costs, such as travel or accommodation.

10. Refunds

We pay any refund within 14 days of the cancellation, to the account the payment came from.

11. No guarantee of results

The Academy does its best to teach well, but does not guarantee any particular result.

  1. Copyright in all course material stays with the Academy or its teachers. You may not copy, share or record it without written permission.
  2. Printed materials and handouts are yours to keep, for your own use. Online material is for your personal use only, until 12 months after the course.
  3. Instruments and materials used in the hands-on sessions stay with the Academy.

13. Liability

  1. The Academy is not liable for damage resulting from taking part in a course or using its content, except in case of intent or gross negligence.
  2. Any liability is limited to the fee paid for the course.
  3. The Academy is not liable for technical failures during online sessions.

14. Force majeure

The Academy is not liable for cancellations or delays caused by force majeure, such as illness, government measures or natural disasters.

15. Privacy

The Academy processes personal data as described in its privacy policy.

16. Complaints

Complaints are handled under the Academy’s complaints procedure, published on the website.

17. Applicable law

Dutch law applies. Disputes go to the competent court in Amsterdam, unless the law gives a consumer a different choice.